Privacy Policy

Array 36 Privacy Policy
At Array 36 ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with us, including dining in, making reservations, placing online orders, or using our website and services. By engaging with us, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information: Information that identifies you, including:
•    Name
•    Contact details (e.g., phone number, email address)
•    Mailing or billing address (for delivery or payment purposes)
•    Payment information (e.g., credit/debit card details, processed securely via third-party providers)
1.2 Non-Personal Information: Information that does not directly identify you, such as:
•    Demographic data (e.g., age range, preferences)
•    Device information (e.g., IP address, browser type, device ID) when using our website or app
•    Usage data (e.g., pages visited, items ordered)
1.3 Special Categories: If provided voluntarily:
•    Dietary restrictions or allergies (for safety and service purposes)
•    Health-related information (e.g., for contact tracing, if required by local laws)
1.4 Third-Party Collected Data: Information we receive from third parties, such as:
•    Reservation platforms (e.g., OpenTable, Resy)
•    Delivery partners (e.g., DoorDash, GrabFood)
•    Social media platforms (e.g., when you interact with us online)
2. How We Collect Information
We collect information through various methods:
2.1 Directly from You: When you make a reservation, place an order, sign up for our newsletter, or participate in surveys/promotions.
2.2 Automatically: Through cookies, web beacons, or analytics tools (e.g., Google Analytics) when you visit our website or use our app.
2.3 From Third Parties: Via partners like reservation platforms, delivery services, or marketing agencies.
2.4 In-Person: When you dine with us, such as through contact tracing forms or loyalty program sign-ups.
3. How We Use Your Information
We use your information to:
3.1 Provide Services: Process reservations, orders, deliveries, and payments.
3.2 Enhance Your Experience: Personalize menus, recommend dishes, or offer promotions based on your preferences.
3.3 Communicate: Send booking confirmations, order updates, or respond to inquiries via email, phone, or SMS.
3.4 Marketing: Inform you about promotions, events, or new menu items (you may opt out at any time).
3.5 Safety and Compliance: Ensure food safety (e.g., noting allergies) or comply with legal obligations (e.g., contact tracing).
3.6 Analytics: Analyze trends to improve our services, menu offerings, and operations.
4. How We Share Your Information
We do not sell your personal information. We may share it in the following circumstances:
4.1 Service Providers: With third parties who assist in our operations, such as payment processors (e.g., Stripe, PayPal), delivery services, or reservation platforms. These providers are contractually obligated to protect your data.
4.2 Legal Requirements: If required by law, regulation, or court order (e.g., health authorities for contact tracing).
4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
4.4 With Consent: If you explicitly agree to share your information (e.g., for a joint promotion with a partner).
5. Data Security
We implement reasonable measures to protect your data, including:
•    Encryption of payment information during transactions
•    Secure storage of personal data
•    Restricted access to information by staff
However, no system is 100% secure, and we cannot guarantee absolute protection. You share your data at your own risk.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
6.1 Access: Request a copy of the personal data we hold about you.
6.2 Correction: Ask us to correct inaccurate or incomplete information.
6.3 Deletion: Request deletion of your data, subject to legal retention requirements.
6.4 Opt-Out: Unsubscribe from marketing emails or SMS via the provided link or by contacting us.
6.5 Cookies: Adjust browser settings to disable cookies (though this may limit website functionality).
To exercise these rights, contact us at the details below.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
•    Enhance user experience (e.g., remembering preferences)
•    Analyze traffic and usage
•    Serve targeted ads
You can manage cookie preferences through your browser settings.
8. Third-Party Links
Our website or services may link to third-party sites (e.g., social media, reservation platforms). We are not responsible for their privacy practices. Review their policies before providing information.
9. Children’s Privacy
We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us to have it removed.
10. International Data Transfers
If you are located outside United States, your data may be transferred to and processed in United States. We take steps to ensure compliance with applicable data protection laws during such transfers.
11. Retention of Data
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. For example:
•    Reservation data may be kept for 60 months for operational purposes.
•    Contact tracing data (if applicable) will be deleted per local health guidelines.
•    Marketing data will be retained until you unsubscribe.
12. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the “Last Updated” date. We encourage you to review it regularly.
13. Contact Us
If you have questions, concerns, or wish to exercise your rights, please contact us:
•    Email: info@array36.com    
•    Phone: (626) 508-5886
•    Address: 5449 Rosemead Blvd, San Gabriel, CA 91776

What to Include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more. 

To learn more about this, check out our article “Creating a Privacy Policy”.